Our Guarantee

We are a company you can trust

A dry basement…

…and peace of mind are the most important benefits of working with New England Dry Basements. You can count on our promise of a quality long term solution to your waterproofing needs.

We Guarantee Your Satisfaction.

At New England Dry Basements, we are committed to going above and beyond with our level of unparalleled customer service. We provide a 100% customer satisfaction guarantee from the the time your repairs are completed for 10 years – with the best customer service in the industry. We do it right the first time.

Lifetime Warranty

New England Dry Basements provides a lifetime* warranty against water from any of the treated areas that we have repaired. That lifetime guarantee is transferable at no cost to the next homeowner.

It is your home

We will do as much or as little work as you feel comfortable with… it’s your home, and we respect that. Our goal is to work with each home owner on an individual basis so that you are 100% satisfied with the end result.

Direct, Personal Service

If you feel that there is a problem with any of the products or equipment that we have installed, please tell us immediately and allow us to provide you with a satisfactory resolution. We won’t “refer you to the manufacturer.” We are committed to providing you with direct, personal, and hassle-free service, today and long into the future.

* The term lifetime refers to time the in which the current and subsequent owner reside in the structure.


If your Massachusetts basement is wet or damp or moldy or it leaks, we can fix it.